Customer Services Team Leader

We have been retained by a market leading manufacturer and distributor of construction materials, with a true global presence to source a Customer Service Team Leader, you will be an integral part of the wider team reporting into the Commercial Operations Manager, the position will support the wider team in delivering a world-class customer service that provides meaningful value to their customers. The role will work closely with colleagues throughout the commercial team.   Key Responsibilities  

• Day to day supervision of the Customer Services Team, manage and prioritise resources by making full and proper use of all relevant information
• Conduct regular 1-2-1s and appraisals with members of own team in order to ensure performance of team is maintained at a high standard
• Train, coach and develop the Customer Service team in achieving positive customer experiences
• Through sound communication skills and solid customer interactions, develop strong relationships with the customer service base
• Monitor supplier performance on a quarterly basis through one to one meetings
• Ensure best practice across the function ensuring export regulations and compliance are understood and reviewed periodically
• Complete after sales & complaints follow up with appropriate customers
• Attain the highest standards of customer satisfaction, evidenced through recognised satisfaction measurements
• Ensure that all aspects of the department are covered for holiday and sickness for both UK domestic and export to ensure business continuity
• Ensure full utilisation on the CRM system

  Candidate Requirements  

• Good GCSE standard education, particularly in English and Maths
• Supervisory or leadership experience is a must.
• Excellent communication skills in written, face to face, and email modes, including report writing – with particular focus on the telephone
• Customer Service background, particularly in relation to a customer centric focused approach (Customer Service qualification desirable but not essential)
• Good IT skills with practical experience of CRM and ERP systems
• Commercially aware with the ability to spot and maximise selling opportunities as they arise
• Technical appreciation of construction industry (Desirable)
• Tenacious and organised, operates proactively with a “follow-up” mind set
• Works in a transparent way and is open and honest with both internal and external colleagues
• Exceptional time management skills and attention to detail

  In return my client are offering a salary of c£35,000, 5% Bonus and Benefits. As well hybrid working with flexibility around days and hours. This is an exceptional opportunity to join a growing business with progression opportunities both personally and professional.